faq

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Listening Owls provides personalized, compassionate phone companionship for seniors. Our mission is to transform loneliness and isolation into genuine connection, laughter, and a sense of being truly valued and heard, all from the comfort of their home.

Listening Owls is for any senior who could benefit from consistent, friendly social interaction. This includes those who live alone, have limited mobility, live far from family, or simply enjoy regular conversations with a caring individual matched to their interests.

While family calls are invaluable, Listening Owls offers a structured and consistent source of companionship. Our "human Owls" are dedicated, trained companions, expertly matched for interests, ensuring regular, engaging, and empathetic conversations. We don't just fill silence; we foster meaningful, ongoing bonds.

No, Listening Owls is a non-medical social companionship service. We do not provide medical advice, personal care, or household assistance. Our sole focus is on emotional well-being through friendly, engaging phone conversations.

We take great care in our matching process. After an initial consultation to understand your loved one's personality, hobbies, past experiences, and preferences, we carefully select a "human Owl" from our team who shares similar interests and can foster a genuine connection. 

The frequency and duration of calls are flexible and can be tailored to your loved one's needs and your family's preferences. We can schedule daily, several times a week, or weekly calls. We'll discuss this during your consultation.

Our "human Owls" are skilled conversationalists and empathetic listeners. Topics can range from shared interests, life stories, current events, hobbies, memories, or simply providing a listening ear for whatever is on your loved one's mind. The goal is always to create a comfortable, engaging, and joyful interaction.

While we strive for the perfect match from the start, we understand that personalities need to click. If for any reason the match isn't ideal, we are happy to discuss and facilitate a new match to ensure your loved one feels comfortable and connected.

Listening Owls helps to:

• Significantly reduce feelings of loneliness and isolation.
• Boost mood and improve emotional well-being.
• Provide a consistent source of human connection.
• Offer an opportunity to share stories and feel heard.
• Bring laughter and joy into their daily routine.
• Potentially enhance cognitive engagement through regular conversation

Families gain immense peace of mind knowing their loved one has a dedicated, caring companion. Our service offers support and helps fill the gaps when busy schedules make frequent personal calls challenging, ensuring your senior is consistently cared for and connected.

In times of rising costs and persistent loneliness, emotional support is crucial. Listening Owls provides a non-judgmental space for seniors to express concerns, and offers a consistent, positive connection that helps mitigate the stress and negative health impacts of isolation, which are heightened during challenging periods.

No, Listening Owls is explicitly not a dating service. We provide compassionate, non-romantic phone companionship focused on friendship, conversation, and emotional support for seniors. Our goal is to combat loneliness and foster genuine, platonic connections. 

Our pricing plans are flexible and based on the frequency and duration of calls. We believe in affordable access to companionship. Please contact us for a personalized quote that fits your specific needs.

Yes! We are confident in the positive impact of Listening Owls. We offer a free trial so your loved one can experience the warmth and benefits of our companionship firsthand, with no obligation and no card needed. Feel free to reach out to learn more!

The safety and privacy of our clients are paramount. All of our "human Owls" undergo thorough background checks and extensive training. We utilize secure communication channels and strictly adhere to privacy policies to protect personal information. We never share personal contact details between clients and Owls.

Read more from our Security and Privacy Policy Section.

Please let us know during the consultation. Our "human Owls" are trained to adapt their communication style to best suit your loved one's needs, including speaking clearly, patiently, and at an appropriate pace. We'll do our best to ensure a comfortable and engaging experience.

We collect information necessary to provide our personalized companionship services and to ensure a safe and effective experience. This may include:

• Contact Information: Names, phone numbers, email addresses, and mailing addresses for clients and their designated family contacts.
• Personal Interests & Preferences: Information about the senior's hobbies, past professions, life experiences, and communication preferences, used solely for matching with a compatible "human Owl" and for guiding conversations.
• Scheduling Information: Preferred call times and frequencies.
• Payment Information: Billing details, securely processed through a third-party payment processor (we do not store full credit card numbers on our servers).
• Call Logs (Metadata): Dates, times, and durations of calls for service delivery and billing purposes. We do not record or store the content of conversations.
• Feedback: Information you provide regarding your experience with our service.

Your information is used exclusively to:

• Provide and Manage Services: Deliver personalized companionship calls, manage scheduling, and process payments.
• Match Clients and "Human Owls": Facilitate compatible pairings to ensure engaging and meaningful interactions.
• Improve Our Services: Analyze feedback and service usage (in an aggregated, anonymized form where possible) to enhance our offerings.
• Communicate with You: Send service updates, billing notifications, and respond to inquiries.
• Ensure Safety and Quality: Monitor call metadata to confirm service delivery and address any reported issues.

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:

• Secure Data Storage: All digital information is stored on secure servers with restricted access.
• Encryption: Data transmitted to and from our systems is protected using industry-standard encryption protocols (SSL/TLS).
• Access Controls: Access to client information is strictly limited to authorized personnel who require it to perform their duties.
• Employee Training: All "human Owls" and staff receive comprehensive training on privacy protocols, data handling, and confidentiality.
• Background Checks: All "human Owls" undergo thorough background checks before joining our team.
• No Conversation Recording: We explicitly do not record the content of any phone conversations between clients and "human Owls." Our focus is on live, private interaction.
• Third-Party Processors: We use reputable third-party payment processors for all financial transactions, ensuring your payment information is handled with the highest level of security.

We will never sell, rent, or trade your personal information to third parties. We only share information in the following limited circumstances:

• With Your Consent: If you explicitly authorize us to share specific information.
• For Service Delivery: With our "human Owls" to the extent necessary to provide the personalized companionship service (e.g., interests, preferred topics). They are bound by strict confidentiality agreements.
• Legal Requirements: If required by law, court order, or governmental regulation.
• To Protect Our Rights: To protect the rights, property, or safety of Listening Owls, our clients, or others.

You have control over your personal information:

• Access & Correction: You can request access to the personal information we hold about you and request corrections to any inaccuracies.
• Opt-Out of Communications: You can opt out of non-essential communications from Listening Owls at any time.
• Service Termination: You can discontinue our services at any time. Upon termination, we will securely delete personal information in accordance with our data retention policy, except where retention is required by law.

We may update this Privacy and Security Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, if appropriate, by direct communication.

If you have any questions or concerns about this Privacy and Security Policy or our data practices, please contact us:

Listening Owls

(773) 232-9492
support@listeningowls.com
ListeningOwls.com/contact or Privacy Policy Page