About Listening Owls

Our Services

At Listening Owls, we do more than just connect calls. We thoughtfully match seniors with compassionate human companions who genuinely love to listen, and build heartfelt friendships, bringing warmth and meaningful conversation right to their phone. It's truly about combating loneliness with genuine connection, one delightful chat at a time

Our Philosophy

Connecting Hearts, Sharing Stories.

We believe in the power of listening to combat loneliness and honor the lives of seniors. We provide empathetic connections for meaningful conversations, fostering respect and the joy of shared experiences.

Our Staff

Our overseas virtual staff are compassionate and proficient english speakers trained in active listening to provide engaging conversations and companionship to seniors, fostering connection remotely.

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Connecting Hearts, Sharing Stories.

Loneliness among older adults is a quiet challenge, often unseen but deeply felt. At Listening Owls, we believe that everyone deserves to be heard and connected. That's why we've created a simple yet powerful service: to bridge the gap and bring the comfort of friendly conversation to seniors.

We connect older adults with our team of compassionate and proficient English-speaking virtual companions. Based overseas, our dedicated staff are trained in the art of active listening and genuine engagement. They're here not to provide medical care, but to offer something equally vital: a listening ear, a space to share memories, and the joy of connection.

We understand the richness of life experiences held by our senior community. Our mission is to honor those stories, combat isolation, and foster moments of warmth and understanding through the simple act of conversation.

Whether you're a senior seeking a friendly voice or a family member looking for a way to enrich the life of someone you love, we're here to help connect hearts and share the stories that make us who we are.

Welcome to Listening Owls – where every story matters. programs for the elderly dementia in older people depression in older people

Privacy Policy

Listening Owls: Privacy and Security Policy

At Listening Owls, your trust and the security of our clients' information are paramount. This Privacy and Security Policy outlines how we collect, use, protect, and handle your personal and sensitive data. We are committed to maintaining the highest standards of privacy and confidentiality.

1. Information We Collect

We collect information necessary to provide our personalized companionship services and to ensure a safe and effective experience. This may include:

Contact Information: Names, phone numbers, email addresses, and mailing addresses for clients and their designated family contacts.
Personal Interests & Preferences: Information about the senior's hobbies, past professions, life experiences, and communication preferences, used solely for matching with a compatible "human Owl" and for guiding conversations.
Scheduling Information: Preferred call times and frequencies.
Payment Information: Billing details, securely processed through a third-party payment processor (we do not store full credit card numbers on our servers).
Call Logs (Metadata): Dates, times, and durations of calls for service delivery and billing purposes. We do not record or store the content of conversations.
Feedback: Information you provide regarding your experience with our service.

2. How We Use Your Information

Your information is used exclusively to:

Provide and Manage Services: Deliver personalized companionship calls, manage scheduling, and process payments.
Match Clients and "Human Owls": Facilitate compatible pairings to ensure engaging and meaningful interactions.
Improve Our Services: Analyze feedback and service usage (in an aggregated, anonymized form where possible) to enhance our offerings.
Communicate with You: Send service updates, billing notifications, and respond to inquiries.
Ensure Safety and Quality: Monitor call metadata to confirm service delivery and address any reported issues.

3. How We Protect Your Information (Security Measures)

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:

Secure Data Storage: All digital information is stored on secure servers with restricted access.
Encryption: Data transmitted to and from our systems is protected using industry-standard encryption protocols (SSL/TLS).
Access Controls: Access to client information is strictly limited to authorized personnel who require it to perform their duties.
Employee Training: All "human Owls" and staff receive comprehensive training on privacy protocols, data handling, and confidentiality.
Background Checks: All "human Owls" undergo thorough background checks before joining our team.
No Conversation Recording: We explicitly do not record the content of any phone conversations between clients and "human Owls." Our focus is on live, private interaction.
Third-Party Processors: We use reputable third-party payment processors for all financial transactions, ensuring your payment information is handled with the highest level of security.

4. Sharing Your Information

We will never sell, rent, or trade your personal information to third parties. We only share information in the following limited circumstances:

With Your Consent: If you explicitly authorize us to share specific information.
For Service Delivery: With our "human Owls" to the extent necessary to provide the personalized companionship service (e.g., interests, preferred topics). They are bound by strict confidentiality agreements.
Legal Requirements: If required by law, court order, or governmental regulation.
To Protect Our Rights: To protect the rights, property, or safety of Listening Owls, our clients, or others.

5. Your Choices and Rights

You have control over your personal information:

Access & Correction: You can request access to the personal information we hold about you and request corrections to any inaccuracies.
Opt-Out of Communications: You can opt out of non-essential communications from Listening Owls at any time.
Service Termination: You can discontinue our services at any time. Upon termination, we will securely delete personal information in accordance with our data retention policy, except where retention is required by law.

6. Changes to This Policy

We may update this Privacy and Security Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, if appropriate, by direct communication.

7. Contact Us

If you have any questions or concerns about this Privacy and Security Policy or our data practices, please contact us:

Listening Owls

(773) 232-9492
support@listeningowls.com
ListeningOwls.com /contact or Privacy Policy Page